What is the best way to contact you?
If your question hasn't been answered here, please use our Contact Form.
What is the best way to track the progress of my order?
Once your order is placed you'll receive an order confirmation email containing the order details. Once your order has been carefully packed and shipped, you'll receive a shipment notification email. The email will also contain any tracking ...
I have left voicemails/social messages - why haven't I heard back?
We're so sorry for leaving you waiting. We understand how frustrating this is. The reality is - we've got thousands of orders coming in, and the longer we spend answering social media questions/voicemail queries, the longer we're delayed in ...
Can I add a gift message?
Yes - when you select "View Cart & Checkout" you'll then be taken to your Cart page where you can enter a gift message. If you’ve forgotten to add a gift message to your order, please get in contact as soon as possible by filling out the Contact ...
Can you cater for specific dietary requirements and allergies e.g. nut allergies?
We do cater for most dietary requirements and allergies. There's a handy "Dietary" filter on our collections which you can use to search for products by dietary preferences and requirements. We also try to include as much ingredient information on ...
Can I amend / change my order?
If you need to make changes to your order, use our Contact Form, or send an email to firstname.lastname@example.org. Occasionally customers put in an incorrect shipping address or gift message, which can be amended if you get in touch quickly. FodaBox is here ...